- Frequently Asked Questions
Frequently Asked Questions
Do you ship worldwide?
Yes, we ship worldwide from our studio in Brisbane, Australia.
All parcels sent with Australia Post are registered and parcels sent internationally are tracked.
When will my order ship?
We endeavour to ship your order within 10 business days. Each print is custom printed at the time of ordering. Once we have received your order from production, we pack and send your item personally.
How will I know when my order has been shipped?
You'll receive an email update as soon as your order has been sent.
Can I track my item?
Yes. Once we have posted your item, we will send you a courtesy email that includes your tracking information so you can follow its journey.
When will I receive my goods?
Parcels are shipped from Brisbane, Australia and take between 3-6 business days when sent within Australia.
International orders may take up to 10 business days depending on your location.
Refunds and Exchanges
If your purchase has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.
If you are not happy with your purchase we need to be notified within 7 days of you receiving the goods. If you change your mind, exchanging goods and refunding goods is at the discretion of us here at Kara Rosenlund. If you simply change your mind this does not mean you will receive a refund as all prints are custom printed for you, meaning we print them especially for you.
Do you offer any other sizes?
We are happy to print your favourite artwork in a custom size for you. We offer 12”x16”, 16”x24”, 32”x48” and an impressive 40”x60”. Please contact us at email@example.com if you would like a quote and to arrange a custom order.
I’ve seen a photograph of yours that I love but it’s not offered on your shop. Am I able to purchase it as a print?
If you see an image belonging to Kara on any of her social media channels, we are more than happy to arrange a custom print for you.
What is the size of the framed print used in the example?
The print size used in the example is the 20”x30” print.
Do you offer framing?
No. Framing is such a personal decision based on your individual and interior aesthetic. We recommend a natural timber frame with a white matt board.
I like your photographs, can I use them?
Not unless you obtain permission to reproduce Kara's images, email firstname.lastname@example.org. It is a breach of copyright otherwise. All images must be credited by Kara Rosenlund if they leave this site.
Will you keep my details private?
Absolutely. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! Click here if you do.
Where are you based?
Kara's studio is based in Brisbane, Australia.